Serving international clients across multiple channels can quickly turn into chaos. That was the case for Grupo JA Ribes SL, a Spanish consulting firm with presence in several countries and remote teams.
The Challenge:
Customer service was scattered across too many channels. This led to:
• Delayed responses
• Difficulty tracking opportunities
• Lack of conversation traceability
The Sibila Solution:
With Sibila’s Starter plan, we centralized:
•WhatsApp, Instagram, and phone calls in a single inbox
• Automatic assignment of messages to the right advisor
• Detailed record of every interaction, regardless of origin
• Quick-reply templates to answer queries in seconds
The Results:
In the first 60 days:
• 40% reduction in response time
• Greater pipeline control thanks to complete traceability
• Better customer experience with fast, consistent replies
Conclusion:
Today, Grupo JA Ribes SL has a more agile team, capable of serving international clients without missing a single detail. Thanks to Sibila, they left dispersion behind to work in a unified and efficient way.
